FAQ's
WHAT IF THE STYLE I WANT IS OUT OF STOCK OR NOT SHOWING ON THE WEBSITE?
We try to have a stock level that will keep up with demand but some popular items may sell out fast. If the style or size you want to purchase is out of stock or no longer showing on our website, please contact us for assistance at [email protected].
IS IT SAFE TO ORDER ONLINE WITH ARCH & ALEX?
Arch & Alex is committed to providing an enjoyable, safe and secure online shopping experience. To ensure this, all payments through the online store are processed using a secure online payment gateway that encrypts data obtained from customers. We also employ the latest in SSL technology software that provides high-security by encrypting all information sent to us, including your credit card details.
HOW DO I TRACK MY PARCEL?
Once your parcel has been dispatched from our warehouse, a link to your tracking details will be emailed so you can track your parcel.
HOW DO I CHANGE MY DELIVERY ADDRESS AFTER MY ORDER HAS BEEN PLACED?
We process and pack your order as fast as possible. Your delivery address can only be changed by us as long as your order has not been shipped. To change your delivery address, please contact us immediately by email to [email protected]. Once you have received a notification that the parcel has been shipped, it might still be possible to change the delivery address as long as tracking does not state 'delivered'. For Australia Post deliveries: by creating an account with Australia Post through myPost you can redirect the parcel to a new address.
WHAT IF MY ORDER DOESN'T FIT?
Please refer to our Returns Policy.
We try to have a stock level that will keep up with demand but some popular items may sell out fast. If the style or size you want to purchase is out of stock or no longer showing on our website, please contact us for assistance at [email protected].
IS IT SAFE TO ORDER ONLINE WITH ARCH & ALEX?
Arch & Alex is committed to providing an enjoyable, safe and secure online shopping experience. To ensure this, all payments through the online store are processed using a secure online payment gateway that encrypts data obtained from customers. We also employ the latest in SSL technology software that provides high-security by encrypting all information sent to us, including your credit card details.
HOW DO I TRACK MY PARCEL?
Once your parcel has been dispatched from our warehouse, a link to your tracking details will be emailed so you can track your parcel.
HOW DO I CHANGE MY DELIVERY ADDRESS AFTER MY ORDER HAS BEEN PLACED?
We process and pack your order as fast as possible. Your delivery address can only be changed by us as long as your order has not been shipped. To change your delivery address, please contact us immediately by email to [email protected]. Once you have received a notification that the parcel has been shipped, it might still be possible to change the delivery address as long as tracking does not state 'delivered'. For Australia Post deliveries: by creating an account with Australia Post through myPost you can redirect the parcel to a new address.
WHAT IF MY ORDER DOESN'T FIT?
Please refer to our Returns Policy.
CUSTOMER SERVICE
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