PRIVACY POLICY

Arch & Alex takes our customers' privacy seriously and will only collect and use your personal information as follows:

Personal Information Collected
Normally we collect information from you directly, unless it is unreasonable or impracticable to do so.  Collection of your personal information can occur through the following interactions:
  • when you access and use our website;
  • during conversations with our team members;
  • when you register, order or purchase our products online;
  • when you communicate with us by email, telephone or any other means;
  • when you interact with us during promotions, competitions or at special events.

Collection of Personal Information
We collect your personal information so we can carry out the following actions ("Purpose"):
  • to provide you with products that you have requested from us;
  • to communicate with you, including about products, competition results, special offers and events that might interest you;
  • to answer your questions and provide you with information or advice;
  • to create orders, transaction records, accounts, tax invoices or receipts;
  • provide your information to third parties that assist us in providing products you have requested such as delivery and shipping;
  • carry out administration, marketing, fraud and loss prevention activities, quality control, product development and research to improve the way we provide products to you;
  • to consider and respond to complaints made by you;
  • to comply with laws or regulations or to comply with any directions given by governmental regulators or authorities. 

Updating Your Personal Information
You can update your personal information at any time by accessing your account on www.archandalex.com.au.

Unsubscribing from Email Subscriptions
From time to time we may send you electronic marketing material.  You may unsubscribe from our mailing list at any time by scrolling to the bottom of our email and clicking "Unsubscribe".

Security of Your Personal Information
To ensure that all information collected will be safely and securely stored, we protect your personal information by:
  • restricting access to personal information;
  • maintaining technology products to prevent unauthorised computer access;
  • securely destroying your personal information when it is no longer needed for our record retention purposes; and 
  • using 128-bit secure sockets layer (SSL) encryption technology when processing your financial details. 

Disclosure of Personal Information
Your personal information may be disclosed in connection with any Purpose to any of the following:
  • our employees, contractors or service providers, to the extent reasonably necessary to fulfil our obligations to you. This may include internet service providers, IT systems administrators, mailing houses, couriers, payment processors, and data entry service providers;
  • retail brands and suppliers who provide goods and services within our stores;
  • our business advisors, including lawyers, accountants or other professional service providers, to the extent reasonably required;
  • suppliers and other third parties with whom we have commercial relationships, for business, marketing and related purposes; and
  • if required by law, to any persons authorised by such law.

Complaints About Breaches of Privacy
If you believe that your privacy has been breached by Arch & Alex, please contact us at [email protected] and we will endeavour to resolve the issue. 

Changes to the Privacy Policy
We reserve the right to modify and change this Privacy Policy at any time.  Any changes to this policy will be published on www.archandalex.com.au.